Shipping Policy

Welcome to Lumière. We are committed to delivering your order safely, efficiently, and with the premium experience you expect from our brand.

Processing Times

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand, launches, or promotions, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

• European Union: 5–10 business days
• United Kingdom: 5–10 business days
• International Orders: 7–15 business days

Please note that delivery estimates are not guaranteed and may vary depending on customs processing, courier delays, or local postal services.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

• Free shipping promotions
• Discounted international shipping
• Limited-time express delivery offers

These promotions will be clearly displayed on our website when available.

Customs & Import Duties

For international orders outside the EU, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Delayed or Lost Packages

While we work with trusted shipping partners, delays can occasionally occur due to factors outside our control.

If your package appears delayed or lost, please contact us at:

support@lumiereoutdoor.com

We will do our best to assist you and coordinate with the courier service.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Lumière is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately before your order is dispatched.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the packaging
• Photos of the damaged item

We will review the issue and arrange a suitable resolution.

Contact Us

For shipping questions or support, please contact:

Lumière 
Email: support@lumiereoutdoor.com